Dominika Zakrzewska

Berufserfahrung von Dominika Zakrzewska

• Bis heute 8 Jahre und 7 Monate, seit Dez. 2015

  CWT Itinerary - Specialist Products Configuration & Support

  Carlson Wagonlit Travel

  Visible contact globally for the CWT Itinerary product in CWT Integration Services (SME) Managing helpdesk tickets (linking and prioritizing cases) Organizing & leading internal trainings Working closely with Product Owners to track the latest product developments and communicate new features to the wider team Preparing and presenting internal CWT Itinerary statistics on volumes and activities Business language is solely English in both client and colleague interactions

• Bis heute

  Senior Consultant Products Configuration & Support – Client Integration Services

  Carlson Wagonlit Travel

• 2 Jahre und 2 Monate, Nov. 2013 - Dez. 2015

  Consultant Products Configuration & Support

  Carlson Wagonlit Travel

  2nd level technical support and maintenance of internal databases globally + Resolving ticket incidents and provide support for applications CWT + Attending calls/trainings, staying up to date on new projects/developments, on-boarding new Products, providing trainings to EMEA offices for mobile and Hotel Booking application + Responsible for the Knowledge Center website (coordinating and managing institutional knowledge) + Business language is solely English in both client and colleague interactions