Drew Barclay

Supporting long term unemployed job seekers find long term employment| Provide mock interviews and provide feedback| Submit members to jobs and support with online applications| Update and tailor CVs| Submit members to training courses| Safeguard vulnerable members| Input confidential information onto the internal systems| Complete outreach activities| Answer calls and emails| Complete in work support calls| Ensure high levels of service

Responding to customer enquires via phone and email| Liaising with internal departments| Liasing with drivers when they're running late| Inputting notes and sending information via an internal system| Applying refunds and issuing vouchers when required| Completing outbound courtesy calls to ask customers for feedback| Trusted to be in charge of emergency Christmas orders| Assisted with the training of new starters| Continuously hit KPIs| Supported management when required to prevent escalations

A Level Studies; - Business Studies - ICT - Sociology