Dzintars Ozols
Freiberuflich, Freelance Senior Monitoring Specialist at Global NTT, NTT
Luxembourg, Luxemburg
Werdegang
Berufserfahrung von Dzintars Ozols
Bis heute 4 Jahre und 10 Monate, seit Sep. 2019
Freelance Senior Monitoring Specialist at Global NTT
NTT
MSP Project for European commission Support of E2E/Application monitoring, CMDB application and related tools/applications (Patrol BMC/BMC CMDB)
1 Jahr und 1 Monat, Mai 2018 - Mai 2019
IT Consultant for monitoring and event management
Innovative Solutions For Finance (IS4F)
BlueCARE and ITM6/Netcool consultant for IBM Luxembourg, Patrol to ITM migration project (sunset of the Patrol BMC tool)
1 Jahr und 1 Monat, Apr. 2017 - Apr. 2018
IT ServiceDesk Lead/Manager
MSC Mediterranean Shipping Company
IT ServiceDesk Team Leader - Support and manage the IT ServiceDesk team - Keep track of the agreed KPI’s for the provided services - Weekly management meetings with explanation of current situation and plans for the future - Take participation in Local and Global IT projects - Implement processes as Incident/Problem management, define Service Catalogue together with SLA definitions - Be proactive in user support in all aspects
8 Monate, Sep. 2016 - Apr. 2017
SME for Event Management and SMI, Lead BlueCARE System Expert for DACH cluster
IBMSME (Subject Matter Expert) for Event Management and SMI Systems Management Integration for BlueCARE Application support. Monitoring & Event Management Systems, like ITM6 and Netcool
Primary duty spending 50% of time supervising the work of the team including directing work of team members, reviewing and balancing the workload. Additional - 3rd level support for the ITM6/Netcool products
Main responsibilities are providing support for problem, change and work tickets for customer and IBM infrastructure surrounding Tivoli Monitoring infrastructure. Assess situation to determine problem facing the customer and IBM infrastructure. Provide documentation explaining the solution to the problem or incident if it is required.
5 Jahre und 1 Monat, Sep. 2006 - Sep. 2011
IT manager/administrator
Volvo Trucks
IT manager/administrator - Desktop based services, User based service, Project management within the company, Infrastructure support, dealing with suppliers, participating in internal IT development and deployment projects
7 Monate, Feb. 2002 - Aug. 2002
IT manager/administrator
Philips GmbH
IT manager/administrator - Desktop based services, User based service, Project management within the company, Infrastructure support, dealing with suppliers, participating in internal IT development and deployment projects
Small local company specializing in online sales and outsourcing specialists for specific projects.; Hired for State Social Agency project. Main tasks – IBM AIX 4.3.x based SP nodes system maintenance, support for Oracle developers, Support for users, technical user documentation, after project termination – studied Linux based firewall Astaro.
Small local company specializing in online sales and outsourcing specialists for specific projects.; Hired for State Social Agency project. Main tasks – IBM AIX 4.3.x based SP nodes system maintenance, support for Oracle developers, Support for users, technical user documentation, after project termination – studied Linux based firewall Astaro.
1 Jahr und 1 Monat, Feb. 2000 - Feb. 2001
Project manager
Tieto konts
Project manager in Banking support department
2 Jahre, März 1998 - Feb. 2000
IS administrator
Unibank of Latvia (now SEB)
Ausbildung von Dzintars Ozols
Bis heute 30 Jahre und 10 Monate, seit Sep. 1993
Information Sciences
Riga's Technical University
Due family reasons had to leave in 3rd year of the studies.
Sprachen
Englisch
Fließend
Russisch
Fließend
Deutsch
Grundlagen
Tschechisch
Grundlagen
Norwegisch
Grundlagen
Latvian
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