Elena Vasilyeva

 Leading meetings with different teams as well as management  Analysis of the critical items for the team and supervisors to work on  Developing KPIs and KRIs for the team and management  Process improvement – recording macros, working on inefficiencies  Establishing and developing strong working relationship with service providers and counterparties  Management and team reporting – scheduled and ad-hoc  Access database maintenance  Team training and P&P documentation and maintenance

 Providing quality service to customers face to face and over the phone  Completing banking transactions for clients and meeting sales goals  Balancing operations and reports  Working with customer service computer applications of BMO  Preparing and completing financial reports at the branch level  Training and coaching newly hired employees

Micro and Macro Economics – Mathematical Approach, Mathematics of Finance, Project Management, French, International relations, International Conflict and Conflict Management, International studies and International communications, Business Statistics, Economics of Management

CSC course, Call Center management, Mathematics of Finance, Microcomputer Business Applications, Decision Analysis, Business Ethics, Insurance course.