Emmerich Hahn
Angestellt, Lead Center of Expertise Hungary, SAP Hungary
Budapest, Ungarn
Werdegang
Berufserfahrung von Emmerich Hahn
Bis heute 12 Jahre und 9 Monate, seit Okt. 2011
Lead Center of Expertise Hungary
SAP Hungary
Build-up and management of the newly established Center of Expertise Hungary within the organisation of SAP's Active Global Support in Europe.
1 Jahr und 6 Monate, Apr. 2010 - Sep. 2011
Platinum Support Consultant
SAP AG
3 Jahre und 1 Monat, März 2007 - März 2010
Platinum Support Consultant
SAP America
- Team Lead of premium safeguarding support service deliveries - De-escalation Architect of critical customer escalations - Analysis of technical and functional issues in mission critical productive system landscapes and providing concrete solutions
1 Jahr und 2 Monate, Jan. 2006 - Feb. 2007
Senior Support Consultant
SAP AG
Delivery of standard safeguarding services as team lead as well as onsite support to critical / escalated customers worldwide
1 Jahr, Jan. 2005 - Dez. 2005
Team Lead
SAP Japan
Lead of CRM/SD Team in Solution Support Active Global Support - Building and leading of CRM/SD support team - Represent SAP towards customer (functional governance)
1 Jahr und 6 Monate, Juli 2003 - Dez. 2004
Senior Support Consultant
SAP AG
Senior Support consultant in Active Global Support CoE CRM/Logistics, Interaction Center team. Extended experience in Backoffice activities, OSS message processing. Delivered standard safeguarding services as team member in functional areas CRM Interaction Center (Win and Web Client), Sales, Marketing and Service processes. As responsible team lead delivered various safeguarding services to CRM customers worldwide. Responsible for expert exchange program between Japanese and German CRM support groups.
3 Jahre und 4 Monate, März 2000 - Juni 2003
Senior Developer
SAP AG
Leading developer for new application functionality design and development of the mySAP.com Customer Relationship Management solution. Development support and coaching of the implementation teams on various customer projects with focus on Customer Interaction Center area. Responsible developer for several application and technical components within Installed Based Development.
2 Jahre, März 1998 - Feb. 2000
ABAP Developer
SAP Taiwan
Add-on development in the areas of SAP R/3 modules Material Management and Sales and Distribution. Leading developer for customer tailored solutions and trainer for internal and external SAP courses.
9 Monate, Juli 1997 - März 1998
IS Retail developer
SAP Japan
Roll-out management of IS-Retail in Japan, marketing and piloting of customer projects. Business development and market analysis, Roll-in of product requirements of the Japanese market. Organization and lead of the SAP IS Retail booths at the SAPPHIRE’97 in Yokohama.
Ausbildung von Emmerich Hahn
Business Administration
Ludwig-Maximilians-University Munich
Sprachen
Deutsch
Muttersprache
Englisch
Muttersprache
Japanisch
Fließend
Ungarisch
Muttersprache
Russisch
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