Erik Heitzer

looking for a new challenge / Auf der Suche nach einer neuen Herausforderung

Angestellt, Change Manager + ITSM Process & Migration Management, Bayerische Versorgungskammer

München, Deutschland

Fähigkeiten und Kenntnisse

Change & Configuration Mngt
team leading / inercultural communication
ITSM-Tools: Tivoli / BMC / USU - Valuemation
19 years change / 10 years configuration managemen
15 years international experience
Prozess MnGT
2 years MINT-Garage
Windows (WS / Server / Cluster / VS) / VM-Ware
PRINCE2 / ITIL V3

Werdegang

Berufserfahrung von Erik Heitzer

  • Bis heute 13 Jahre, seit Juli 2011

    Change Manager + ITSM Process & Migration Management

    Bayerische Versorgungskammer

    Change Manager; Memeber of CAB; ITSM-Re-Design spokesman; ITSM-Re-Design Migration Management; ITSM Tool Admin; Change Process Manager

  • 9 Jahre und 7 Monate, Sep. 2001 - März 2011

    IT-Consultant / Change & Configuration Management

    Terma GmbH

  • 4 Jahre und 10 Monate, März 2006 - Dez. 2010

    IT-Consultant - Change-, Server-, V.Server Management

    European Patent Office - Munich / The Hague

    • Maintained an environment of over 400 servers across 4 European sites. • Designed and implemented a continuous integration flow by developing Windows server-related change and configuration models according to the ITIL Change-Management framework. • Acted as project leader for site shutdowns and data center relocations affecting more than 6,500 users. • Documented and revised workflows to streamline Windows server-related processes involving more than 10 departmental teams. ..... .....

  • 2 Jahre und 8 Monate, Juli 2003 - Feb. 2006

    IT-Consultant - Windows XP

    European Patent Office - Netherlands

    • Coordinated the 3rd Level problem and escalation management for the European-wide rollout involving approximately 3000 users in The Hague and Berlin. • Analysis and verification of arising problems to determine possible hardware and software failures. • Provided the development team with test results for future releases. • Liaised with the specialized 3rd Level support teams. • Developed and implemented remedies into the 1st & 2nd Level support process structure.

  • 1 Jahr und 6 Monate, Jan. 2002 - Juni 2003

    IT-Consultant - Restructuring Helpdesk

    European Southern Observatory

  • 1 Jahr und 4 Monate, Sep. 2000 - Dez. 2001

    IT-Teamleader Germany / dep. IT-Manager Central Europaen Support Center

    Level3 Communications

  • 3 Jahre und 1 Monat, Aug. 1997 - Aug. 2000

    System & DB Administrator; IT Purchasing

    European Southern Observatory

Ausbildung von Erik Heitzer

  • n/a

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

scuba diving
rafting
inline skating
cooking
books
photography
sword fighting
medieval re-enactment
running

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