Esa Laitinen

Berufserfahrung von Esa Laitinen

• Bis heute 8 Jahre und 8 Monate, seit Nov. 2015

  Delivery Group Manager

  GE Power

  Leading an near-shore team with 5 internal people Team managing services with turn-over of 2m€ Transforming an internally hosted and supported application to an externally delivered SaaS solution Budgeting and resource planning Managing external suppliers both in Switzerland and elsewhere Managing escalations Solving technical and organizational problems with co-operation from worldwide support organization and external suppliers

• 4 Jahre und 6 Monate, Mai 2011 - Okt. 2015

  Delivery Group Manager (Primavera)

  ALSTOM (Switzerland) Ltd

  Leading a team with 9 ALSTOM at 4 locations globally (Brazil, Poland, Switzerland, Malaysia) Turning the team from in-house developer group to project and service management team Team managing services with turn-over of 2m€ Budgeting and resource planning Managing external suppliers both in Switzerland and elsewhere Managing escalations Solving technical and organizational problems with co-operation from worldwide support organization and external suppliers

• 1 Jahr und 11 Monate, Juli 2009 - Mai 2011

  Service Manager, teamleader

  ALSTOM (Switzerland) Ltd

  Leading a team with five ALSTOM and two external hired employees and four off-shore resources in two locations Turning the team from in-house developer group to project and service management team Team managing services with turn-over of 2m€ Budgeting and resource planning Managing external suppliers both in Switzerland and elsewhere Managing escalations Solving technical and organizational problems with co-operation from worldwide support organization and external suppliers

• 1 Jahr und 3 Monate, Mai 2008 - Juli 2009

  Technical Expert

  ALSTOM (Switzerland) Ltd

  Responsible for support and further development of an internal Lotus Notes based application with 20000 users Taking part in specification of the changes for the product Review board membership as the representative of the support organization Increasingly large responsibility for the operation of the support group, budgeting and service delivery

• 3 Monate, Feb. 2008 - Apr. 2008

  System Administrator

  Walo Bertschinger AG

  Planning and building of a new Citrix/Lotus Domino environment, including Active Directory, networking, security, firewalls. Administration of 550 seat Citrix/Lotus Domino environment

• 5 Jahre und 10 Monate, Juli 2000 - Apr. 2006

  Consultant

  Beveric Oy

  Consulting: - Windows-NT/OpenVMS/Exchange/Linux/TRU64 Unix env, designing the preventive maintenance and evolution, troubleshooting, www-development and Exchange scripting. Sub-project mgmt defining the security of the servers and AD when migrating to Windows 2003. Assisting in FW-1 maintenance. Giving lectures to users and admins. - small Windows 2000/Windows 2003/Lotus Domino environment (200 users), including network troubleshooting, Lotus Domino troubleshooting, software installation and upgrade automat

• 3 Jahre und 6 Monate, Feb. 1997 - Juli 2000

  Consultant

  TJ Group Plc

  - Setting up the customer helpdesk of the company, including designing the service product, process and implementation. - Market research, competitor analysis, product testing and documentation while telecommuting from California, USA

• 9 Jahre und 6 Monate, Sep. 1987 - Feb. 1997

  Customer Support Specialist

  Digital Equipment Corp.

  - Worked as a member of Telephone Support Center group - Worked in PCI Sales support for half a year - Worked in PC-integration group, service delivery - Has been giving classes and seminars to customers

• 1 Jahr und 5 Monate, Feb. 1989 - Juni 1990

  Teacher

  ATK-Instituutti

  - Teacher in systems and software design and computer languages and project management, developed course material and acted as a PC-support for EDP-Institute employees.

• 2 Jahre und 4 Monate, Juni 1985 - Sep. 1987

  Programmer

  Oy Dava Ab

  - From 1985 to 1986 worked as a trainee programmer in a project group. - Full-time from the beginning of 1987, in the project group.