Eyad Rakouky

• Business process analysis, effort estimation, design and implementation • Analysis and problem solving in 2/3rd level support. • Implementation and testing of new SAP released versions. • Setting up specific analytical functions. • Troubleshooting of integration issues with ERP/CRM systems. • Master and transaction data migration and integration. • Roles and permissions management. • Campaign / survey management. • Working with Agile/Scrum, Confluence and Jira. • Writing User Stories, Neu Implementation.

• Deliver technical solutions, management and technical support. • Drive and participate in the digitalisation and transformation of businesses systems by working with the key business stakeholders. • Procurement and inventory management of hardware and software

The program aims to qualify IT professionals and provide them with a basic knowledge of business science that will enable them to play an intermediary role between organizations that develop IT solutions and the various economic sectors that need these solutions in their business.

Learned topics: Object Oriented Programming Using C#, Advance database management on SQL, Windows server enterprise administration, Advance learning MS Office, fundamental of hardware and networks.