Federico Filippini

Berufserfahrung von Federico Filippini

• Bis heute 13 Jahre und 7 Monate, seit Dez. 2010

  Software Solution Specialist

  LeasePlan Information Services Ltd

  - Provided tier 2 and 3 technical support to customers (company operational branches) across more than 25 countries on global business applications. Handled incidents and problems within the agreed service level (SLA) and following the ITIL framework. - Investigated application bugs and complex technical issues providing the optimal solutions on a temporary (workaround) and definitive basis. - Assessed, designed and implemented changes and releases of existing business applications.

• 1 Jahr und 11 Monate, Jan. 2009 - Nov. 2010

  Freelance IT consultant

  Self employed

  - Provided functional consultancy to customers on SAP R/3 modules MM, SD, PP, QM and FI/CO. - Developed customised applications, transactions and enhancements in SAP NetWeaver (ABAP/4) according to customers’ needs. - Assessed and developed integrations between the SAP NetWeaver platform and other technologies. - Configured and optimised applications and mail systems based on IBM Notes/Domino.

• 3 Jahre und 2 Monate, Nov. 2005 - Dez. 2008

  System Administrator

  Tecnica Gasket S.p.A.

  - Managed all the technical aspects of the migration project from the legacy ERP system to SAP R/3 for a small size manufacturing company. - Assessed the best strategies to implement within the SAP modules SD, MM, PP, QM and FI/CO in order to achieve the business goals. - Managed the relationship with the external SAP partner and IT vendors in general. - Developed customised applications and enhancements in ABAP/4 to satisfy the company process-automation requirements.

• 4 Jahre und 4 Monate, Juli 2001 - Okt. 2005

  Software developer and consultant

  Thera S.p.A.

  - Provided tier 1 and 2 technical support to customers and managed hot cases and escalations. - Handled installation, deployment, maintenance and customisation of e-mail, FAX and BPM solutions based on the IBM Lotus Notes/Domino technology. - Provided advisory services to customers on the possibilities offered by the IBM Notes/Domino architecture to satisfy the business needs. - Developed customised applications based on the IBM Notes/Domino technology and Java/JSP.