Florence Weber
Angestellt, Customer Service Operations Manager France, Contorion GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von Florence Weber
Bis heute 4 Jahre und 9 Monate, seit Okt. 2019
Customer Service Operations Manager France
Contorion GmbH2 Jahre und 6 Monate, Nov. 2015 - Apr. 2018
E-Commerce Operations & Digital Executive
Le Creuset Australia
- Web content management. - Optimization of the online sales (+44% ATV, +52% Conversion Rate, +72% Revenue). - Developing & managing social media presence for Australia & NZ - Developing / assisting of implementation of digital marketing campaigns. Monitoring & reporting. - Responsible for all day-to-day operational aspects of the website. - Daily operation and communication with logistics team to implement fulfillment and logistics options to optimize delivery performance and costs
3 Jahre und 4 Monate, Okt. 2011 - Jan. 2015
Customer & Sales Operations Manager
Le Creuset Australia
-Supported National & Regional Sales & Account Managers to optimize service efficiency from order entry to delivery -Maintained standards and best practices for client interfacing. Customer problem analysis and resolution strategies -Providing first level of support and escalation, ascertaining the most efficient route to satisfactory conclusion -Collaborated with relevant functions to enhance sales operational performance and improve customer experience -Training & mentoring of junior team members
1 Jahr und 3 Monate, Feb. 2009 - Apr. 2010
Program Manager
AFJ (French Association in Japan)
• Account management and acquisition of advertising sponsors (bi-yearly Tokyo Guide) • Organized galas & gatherings for association and professionals with links to the French community
3 Jahre und 7 Monate, Mai 2006 - Nov. 2009
Account Manager Southern Europe
National Semiconductor
Led portfolio pricing and margin strategy for Southern Europe (Italy, France, Spain & Israel) representing in 2009 a $97M turnover. • Partnered with key stakeholders across the organization to achieve KPIs (quote conversion rate, contract renewals) & improve sales performance (+23% in 3 years) • Managed pricing, compliance & quote conversion. Advocated business cases • Tender and contract management including sales tracking & reporting • Pricing specialist for Military & Space grade business division
6 Jahre und 2 Monate, Apr. 2000 - Mai 2006
Internal Sales Representative
National Semiconductor
• Account management for Southern Europe distributors (+47% revenue growth 2001-2006) • Managed all pricing quotations for Italy ($41M) & Spain ($14M) • Analysis & reporting on market trends and competition
1 Jahr und 2 Monate, März 1999 - Apr. 2000
Product Pricing Specialist
Avnet
Account management, quotations & support on technical issues. Business development for newly created region
7 Monate, Sep. 1998 - März 1999
Procurement Agent
Avnet
Procurement, Backlog & Stock management for 4 major European distributors
Ausbildung von Florence Weber
1995 - 1998
Business Administration, Logistics & Transport
ISPP Rouen, France
Logistics Transport Business Administration
1993 - 1995
Foreign Languages
University of Rouen, France
English Spanish European Economy Business Journalism translation
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Italienisch
Fließend
Spanisch
Gut
Deutsch
Gut