Florentina Ceapa
Abschluss: B.A., University of Bucharest
Berlin, Deutschland
Werdegang
Berufserfahrung von Florentina Ceapa
Bis heute 3 Jahre und 2 Monate, seit Mai 2021
UX Designer & CEO Assistant
xax managing data & information GmbHVerantwortlich für administrativen und organisatorischen Tätigkeiten des Tagesgeschäfts Bearbeitung der Ein- und Ausgangspost sowie Akten- und Dokumentenverwaltung Reiseverwaltung: Koordination und Buchung der Dienstreisen, sowie die Bearbeitung der Reisekostenabrechnung Vorbereitende Buchhaltung Enge Zusammenarbeit mit dem Office Management Team in der Hauptniederlassung in Frankreich Organisation und Unterstützung bei der Durchführung des Mitarbeiteronboardings
Working one-on-one with customers to ensure their trip is a unique experience Resolving customer inquiries by phone, email & wherever else they ask for help with authentic, human responses Handling of bookings as well as up-selling and individual order entries for special requests such as group booking or add-ons Providing direct feedback about the latest customer requests, suggestions and problems
1 Jahr und 1 Monat, März 2014 - März 2015
Special Pricing Analyst
Hewlett Packard
• Calculating aggressive deals and building business cases in order to obtain approvals from Business Unit Managers • Continuous communication with BU managers for aggressive calculations(negative margin) on different requests • Negotiation of margin and discount levels with managers and sales people via email or phone. • Contact with EMEA Approvers, when needed Tools used : Eclipse, Salesforce.com, DART, Smart Quote portal Outlook, Excel
2 Jahre und 4 Monate, Dez. 2011 - März 2014
Sales Support Specialist
Hewlett Packard
• Manage sales compensation/claims on behalf of the sales force to minimize wherever possible the admin touch required by Sales People in ensuring that they are fully compensated based on their sales enterprise. • Manage non-sales operations activities in SmartQuote: update linkage with Eclipse and Siebel. Work closely with SmartQuote team and ensure response deadline is met. Tools used : Eclipse, Siebel, Salesforce.com, Smart Quote Portal Outlook, Excel
4 Monate, Juli 2011 - Okt. 2011
Work & Travel Programm
Thai Pavilion Restaurant Inc
At Thai Pavilion, the experience involves a lot more than elegant décor and comfortable surroundings. It begins in the kitchen where the chefs take pride in preparing each dish with the finest premium ingredients to create authentic Thai dishes that you'll enjoy sharing with your family and friends. Responsibilities: Making sure that the customers have an outstanding experience by foreseeing what they might need and serving in a timely manner.
4 Monate, Juni 2010 - Sep. 2010
Work & Travel Programm
Hyatt San Diego
Ausbildung von Florentina Ceapa
7 Monate, Nov. 2020 - Mai 2021
UX Design
CareerFoundry
5 Monate, Okt. 2016 - Feb. 2017
Ernährungswissenschaft
Universität Potsdam
Ernährungswissenschaften
2 Jahre und 10 Monate, Okt. 2008 - Juli 2011
Applied Linguistics
University of Bucharest
Sprachen
Englisch
Fließend
Deutsch
Fließend
Rumänisch
Muttersprache
Spanisch
Grundlagen