Francesco Griguolo
Angestellt, Head of ICT, UniCredit Direct Services GmbH
Munich, Deutschland
Über mich
Multilingual Manager with a solid experience in the IT arena supporting the growth of B2B2C businesses in a variety of industries. International progressive career across Germany, the UK and Italy in leading global organizations, spanning all facets of operational IT, architecture design and application management.
Werdegang
Berufserfahrung von Francesco Griguolo
Bis heute 7 Jahre und 6 Monate, seit Jan. 2017
Head of ICT
UniCredit Direct Services GmbH
Lead the ICT department, which provides and operates omnichannel technology solutions for the UniCredit Group - Accountable for the local Service Management governance function - Day-to-day technical guidance - Lead Service Integration initiatives - Ensure compliance of the application ecosystem to cyber security policies - Oversee external vendors - People management - Budget management
1 Jahr und 8 Monate, Mai 2015 - Dez. 2016
Head of Platform Competence Center
UniCredit Direct Services GmbH
Led a team of engineers responsible for operating the digital customer experience platform through which the UniCredit group banks HypoVereinsbank and Bank Austria served their retail and small-medium enterprise customers.
2 Jahre und 1 Monat, Apr. 2013 - Apr. 2015
Design Authority
Vodafone UK
Supported Product Management vision by creating solution governance and designs for a reference architecture. - Supported pre-sales stages for new business opportunities - Educated a variety of teams unfamiliar with specific technology - Advised project management offices as Lead Architect.
3 Jahre und 3 Monate, Jan. 2010 - März 2013
Solution Designer
Cable & Wireless Worldwide
Provided technical guidance as subject matter expert for a major long term project of implementation and evolution of one of the UK's largest multi-vendor contact centre platforms for the business transformation of a fully digital retail bank. Supported 4 project managers and a project director simultaneously for 24 months.
1 Jahr und 6 Monate, Juli 2008 - Dez. 2009
Computer Telephony Integration Developer
Centrica plc
Design and development of British Gas Residential communication platform. • Cut down by 20% the early-life incident rate by actively promoting knowledge transfer between Dev and Ops teams. • Enabled the automated voice application used by British Gas customers to self-serve their dual-fuel tariff account.
5 Jahre und 6 Monate, Jan. 2003 - Juni 2008
System engineer
Delco S.p.A.
System design, development and maintenance of complex unified communication platforms for major organizations.
Ausbildung von Francesco Griguolo
6 Jahre und 2 Monate, Sep. 1996 - Okt. 2002
Telecommunications engineering
Politecnico di Milano
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen
Deutsch
Gut