Franck Lamoureux
Angestellt, Customer Service Supervisor– France, Italy and Switzerland, Thermo Fisher Scientific
Strasbourg, Frankreich
Werdegang
Berufserfahrung von Franck Lamoureux
Bis heute 9 Jahre und 10 Monate, seit Sep. 2014
Customer Service Supervisor– France, Italy and Switzerland
Thermo Fisher Scientific Manage a team of 20 staff Responsible for the European Quotation and Tenders teams Team management, recruitment, training, motivation and evaluation Development of performance indicators (KPIs) and service level Analysis of statistics and team performance Optimise the work of employees and manage priorities Identify issues and implement corrective actions Quality monitoring Project management and team scheduling Liaise closely with sales managers at European level
2 Jahre und 4 Monate, Okt. 2010 - Jan. 2013
Team Leader
International Executives Center
October 2010 - January 2013 - Team management (recruiting, training and monitoring) - International project management - Implement and coordinate commercial, marketing and headhunting projects together with the business development team - Set clear objectives in terms of project timelines and deliverables - Monitor work progress and ensure deadlines are met January - December 2013 CSP contract
3 Jahre und 4 Monate, Sep. 2006 - Dez. 2009
International Project & Bid Manager
Adecco - Ajilon Consulting
- International bid and project management - Produce business proposals - Training management - Liaise with all the key team players. - Single point of contact for client requests, bid response, best practices, training and project management
2 Jahre, Okt. 2004 - Sep. 2006
Team Leader
Alcatel
- Team management (customer service and telesales agents) - International project management, reporting and statistics - Monitor and control quality and performance - Identify training needs - Problem solving and process optimization - Client request management - Liaison with all the European partners
5 Jahre und 3 Monate, Apr. 1999 - Juni 2004
International Associate
Thomson Financial - IdEXEC/infoUSA
- Client database management and development - New staff training and supervision - Telesales support - Follow up on existing client requests and identify new business opportunities. - Participate in marketing & promotional campaigns - Liaison between the London office and the US head office
Ausbildung von Franck Lamoureux
1 Jahr und 4 Monate, Sep. 1995 - Dez. 1996
French-American Center (Institut d'Administration des Entreprises)
1 Jahr und 10 Monate, Sep. 1993 - Juni 1995
University of Orléans (MSTCI Orléans)
1 Jahr und 10 Monate, Sep. 1991 - Juni 1993
IUT Angers
Sprachen
Französisch
Muttersprache
Englisch
Muttersprache
Spanisch
Fließend
Schwedisch
Fließend
Deutsch
Fließend