Friso Muntjewerf

Consulting and project management firm with a focus on customer experience management, channel management, customer contact centers and new media with the objective to improve your customer satisfaction and organizations competitive advantage. We unify IT, marketing and finance to leverage business results.

Consulting and project management for organizations on customer experience management, social CRM, online strategy and cross channel. Various roles: strategic & tactical advice, investment selection, feasibility studies, project management, steering & control, solution management and concept development. Customers: BNP Paribas Fortis, Ditzo, Sanoma Uitgevers, Kluwer, ABN Amro, Fortis Bank & Maersk, Nationale Nederlanden.

Start up of a new venture in the customer interaction domain with innovative software as a service solutions.

Development of partner channel in the Benelux and EMEA in the domain of customer interaction management.

Start up of a new venture in the customer interaction domain. Responsible for sales, marketing, consultancy and finance.

Responsible for business unit applications, new business and partners. The emphasis was on sales, marketing and project management of contact centre solutions and CRM projects.

Introduction of innovative solutions for contact centers through an authorized reseller network.

Management of Technology & Innovation

Business Development, Innovation, Business Models

Strategic Marketing, Nima Marketing C1, Master. emphasis Strategic Marketing

Management

Information Engineering, computer science