Gicele Buetgen

Berufserfahrung von Gicele Buetgen

• Bis heute 2 Jahre und 5 Monate, seit Feb. 2022

  Application Consultant SAP

  Deutsche Telekom IT Solutions HU

  - Knowledge in SAP BRIM (SAP CRM, SAP CC, SAP CI) - Test analyst manually tests in SAP systems (CRM, CC and CI). - Developing automated tests in SAP systems (CRM, CC and CI) with Worksoft Tool - Blackbox tests - SCRUM - PI Planning every 3 months - Execution of tests based on the technical specification of the requirement. - Execution of scripts for regression tests based on test documentation from previous versions. - Documentation of processes for the knowledge base.

• 1 Jahr und 11 Monate, März 2020 - Jan. 2022

  SAP Software Tester (Test Automation)

  T-Systems do Brasil

  Test analyst / test automation in the SAP systems. - Execution of tests based on the technical specification of the requirement. - Implementation of test scripts using HP UFT and Worksoft tools. - Execution of automated tests for implementations and changes in SAP systems (CRM, CC, CI). - Execution of scripts for regression tests based on test documentation of previous versions. - Opening tickets when an error is found during the execution of the tests. - Creation of process manuals for the knowledge base.

• 1 Jahr und 2 Monate, Jan. 2019 - Feb. 2020

  Support Analyst

  T-Systems do Brasil

  Support Analyst, performing ticket fulfillment in German and English, as well as telephone support for the customer Daimler - DE, for new and used car dealers.

• 1 Jahr und 6 Monate, Juli 2017 - Dez. 2018

  Support Analyst

  T-Systems do Brasil

  Implementation at T-Systems projects of SM9 tool, within the ITIL process. Main activities performed: - Take on new customers, coordinate implementation of the tools, manage the established deadlines. - Provide technical support for SM9, Asset Manager, Integration Layer, SM4C (SMOI) and Incident Portlet (IP). - Provide training on the tools to new customers. - Creating and updating tool documentation.

• 1 Jahr und 5 Monate, März 2016 - Juli 2017

  Support Analyst

  T-Systems do Brasil

  Projekt : GPMO Project Management (operational part) Manage new projects, update forecast and incurred costs at the beginning and end of the month in SAP system, start forecast and hours worked for freelancers in Miles+ system, generate time reports for freelancers, generate invoices, register new freelancers in Miles+.

• 1 Jahr und 7 Monate, Sep. 2014 - März 2016

  Support Analyst

  T-Systems do Brasil

  Resource Management (Freelancer) service for the SDMs and PLs for the SI SDM Automotive area. Main activities performed: -Receive the SDM and PL requirements, analyze and process the information. - Perform the freelancer procurement for the project, as well as control the validity of the contracts.

• 1 Jahr und 7 Monate, März 2013 - Sep. 2014

  Support Analyst

  Qualyteam

  IT company developing systems to support quality management (ISO 9001). Main activities performed: - Received tickets via ticketing tool. - Requesting improvement systems requests from customers given to finance and development team. - Testing on the improvement systems - Trainings of system - Performed necessary updates in database SQL to correct bugs or data