Giorgia Oliva

In-house Recruiting and Sales Management

- External recruiting - Candidate search for vacant positions in client companies via Xing Onlyfy and Linkedin Talent Solutions - Creation of customized job descriptions and tailored approaches, as well as campaigns on Xing candidate pools - Supporting and managing candidates by phone and email and negotiating through to contract conclusion - Optimizing management processes in the company and increasing the average candidate response rate - Management of company software and website

- External recruiting - Candidate search for open positions in client companies - Acquisition of new customers (B2B) by phone or e-mail - Negotiation up to the conclusion of the contract - Overall support of the process from candidate selection (XING, LinkedIN, etc.) to filling the vacancy

I'm not just a sale assistant, but also the VM expert of the store (I perform every collection change and make sure that the presentation of the store is optimal and sales-oriented) and the weekly and annual inventory are among my exclusive responsibilities. In addition, my regular tasks include maintaining contact with customers after the sale for customer loyalty (with a specific software) and customer service for repairs

Understand the needs of different kinds of costumers and advise them by means of competence and honesty on what the best possible choice for them is. Positive and professional behavior. Show commitment, efficiency and resilience even under pressure or over long shifts and extended work hours. Organize the arrangement of the restaurant and manage both the warehouse and the cash register. Taking personal initiative, working in a team, and paying attention to detail were critical aspects of the job.

Solve problems of generally ill-disposed customers by means of sociability, care and cordiality, knowing how to interact with different kinds of people and how to satisfy their requests in a timely manner. Reduce the number of refunds and replacement requests from customers. Take the initiative, be flexible, and spend working time both efficiently and conscientiously.

Create furnishings or ornamental objects (paintings, frames, lamps, Christmas decorations, etc.) using recycled materials. Deal with customers in order to make everyone satisfied. Process and submit custom works in a short time. Show products to potential customers and lead said customers to purchase products while taking into account their needs; these things were all vital to my tasks.

Design of several drafts for furnishing objects for the redesign of the Junior Suite for the “Real Orto Botanico” Hotel in Naples (by using AutoCAD 2D/3D and 3D Studio Max), both paying attention to the budget and submitting said drafts within short deadlines. Design of original elements in tuff stone and glass.

Redevelop and requalification of an ancient building for the realization of a co-housing project in Naples, focusing on cleverly taking advantage of small spaces through space-saving solutions and employing multifunctional furniture (by using AutoCAD 2D/3D and 3D Studio Max).

Design of an umbrella stand made of recycled steel sheet (by using AutoCAD 2D/3D and 3D Studio Max). Turn common objects into furnishing, design elements.

Make contact and make arrangements with journalists and newspapers, advertising the upcoming events through social media abiding by release schedules. Make the number of guests grow as much as possible in order to increase the total revenue.

Welcome and manage medium to large-sized groups of adults and children by means of determination and poise, always being kind and polite. Get the visitors’ attention and entertain them through my natural disposition towards talking to people in a self-confident and proactive way. Set the focus on the customers’ experience, taking a business- and results-oriented approach.

Manage large groups of visitors. Anticipate the expenses a specific event calls for and promote said event on social networks. Supervise companies taking part in events (including catering companies) and interact with guests in order to ensure the event is successful. Assign tasks and roles, take the initiative, and take on several tasks regarding team management. Make decisions and perform tasks independently.