Gökçe Çay

Responsible for a multi-disciplinary e-commerce squad consisting of 13 team members. Collaborating closely with several business units, diverse stakeholders, both APP and web development teams within the squad. Further to daily responsibilities of a product manager in an agile environment, mainly focusing on the business development activities throughout the whole journey that our customers take place from purchasing smart devices online through getting the devices physically.

ETSTUR Company is a market leader travel agency in Turkey. The company has also two luxury-segmented Hotel Chains. A Senior Product owner for all mobile applications and hotel e-commerce web platforms. Developed life cycles of digital products from scratch, from creating user journey mapping to measurements of outputs with agile/scrum methodology for five different scrum teams as a Senior Product Owner. Setting up and managing the UX – the research lab (research team, UX test team, A/B test)

Garanti Bank BBVA is the most profitable and the largest private bank in Turkey. Known as the digital pioneer in Turkey. Holding the award “Best Mobile Banking Application in Europe” given by Stevie. A digital product supervisor managed a team of three specialists. Mainly focused on analyzing needs of customers and developing business solutions via the existing app and web channels or creating new channels along with several business units

• As a customer representative, responsible to provide support on banking transactions (money transferring, credit card transactions, etc.) and insurance sales for the inbound customers. • The most efficient sales awards for insurance sales among all representatives.