Hajnalka Oravecz

Angestellt, Operations Manager, CPL Integrated Services; HP

Budapest, Ungarn

Fähigkeiten und Kenntnisse

Personal interaction: Ability to convey knowledge

Leadership / Managerial skills: Confidence in one’

Ability to motivate and inspire confidence in othe

Ability to transfer knowledge effectively

Good command of quality control processes (partici

Performance Management:Understanding of contact ce

Ability to analyse outputs from Telephone/case man

Bis heute 9 Jahre und 9 Monate, seit Okt. 2014
Operations Manager
CPL Integrated Services; HP
4 Jahre und 3 Monate, Aug. 2010 - Okt. 2014
CPL IS Team Leader - Shell
CPL Integrated Services; HP
Overall responsibility to ensure delivery of agreed SLA’s and KPI’s;Escalation and complaint handling; Providing reports to the Operational Manager on team and individual accomplishments;;Preparing, analysing and maintaining records of work accomplishments;Direct leadership of a local and a leveraged team;Team motivation, coach, training;Administrative tasks: registration of working time, holidays, scheduling;Quality control, participation in audits
2 Jahre und 6 Monate, März 2008 - Aug. 2010
IT Helpdesk Deputy Team Leader – Delphi, Dräger, Xerox
EDS Hungary; HP
Main activities and responsibilities: • As a Deputy Team Leader, I was in a 50% assignment performing Helpdesk coordinator work and in another 50% Leadership activities • Reporting for TL/management • Support leadership and management decisions by providing studies and analytic reports on every aspect of the operation. • Manage workforce: motivate the team members, analyse performance and provide personal feedback using certified coaching techniques
1 Jahr und 2 Monate, Feb. 2007 - März 2008
T Helpdesk Training Representative and Reporting Analyst
EDS Hungary

1999 - 2005
German Linguistics and Literature
Karoly Eszterhazy University in Eger, Hungary

21 Mio. XING Mitglieder, von A bis Z

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