Hanno Daniel

Building a legal services Best Delivery Hub for Continental Europe, focusing on people, process and legal technology.

Introducing new, AI-based technologies (e.g. Kira, Leverton, Neota) to the legal practice. Designing and implementing new working processes which integrate into these new ways of handling knowledge. Operationalizing process and technology by creating a hands-on, best-practice approach, which then serves as blue print for other departments. Leading the cultural change, which is necessary to make the above a success.

Transforming a “marketing manufactory” into a specialised, process driven marketing infrastructure. Strategically raising our profile with regards to marketing technologies such as automation and data science. Aligning CRM operations globally. Leading teams of 16 employees in Manchester, Shanghai, Düsseldorf. Moving to new role after operationalizing processes and procedures, eventually handing over to our Global Service Center.

Business unit manager for Marketing operations in Germany, Austria, Central- and Eastern Europe with a focus on marketing technology. Designing and implementing a global CRM-Infrastructure with responsibilities for technical outline, business process design and leading the cultural change. Leading a team in Cologne

Strategic planning, project- and programme management for systems, processes and working practices. Internal communication and project marketing for the firm’s knowledge management and business development systems. Change Management within a major law firm for partners (firm management) and staff. Coordination of working practices and system development cross regions and functions. Establishing the Knowledge Management Systems department. Line manager for three employees.

Responsible for the rollout of the Siebel CRM system in ten locations throughout Europe. Emphasis on change management and project management. Aligning processes and communications between the London based project lead and German partners & staff.

Dotted-line responsibility for more than 30 Customer Service Representatives from various European countries. Aligning processes and working practices with key customer Microsoft EOC (Dublin). Delivering in-house training for SAP SCM / Siebel CRM. Certified as a Six Sigma Green Belt.

Freelance consulting with emphasis on IT-supported project management and ERP. Customers included Nokia and HP.

Sprachwissenschaft