Hatef Hojjati

responsible for managing and supervising the helpdesk team, optimizing ticket flows, and improving internal services and processes. Work with various Azure-based cloud services, support IT and security projects, and participate in IT process definition and improvement initiatives. Develop process automation using PowerShell and Power Automate. execute technology improvement projects and enhance IT service management documentation and processes.

managing and supporting Active Directory and Azure-AD for users, workstations, and groups. handling O365 and Exchange Online administration, including managing licenses, mailboxes, and shared resources. experienced in using Intune for deploying, managing, and upgrading workstations and Windows servers. Maintain SCOM and PRTG, manage alerts, and have installation experience with various networking devices like Juniper SRX300 and Cisco ASA 5506. Technical documentation, manuals, and IT policies.

• 1st and 2nd Level IT Support Engineer. • Network hardware administration (VPNs, switches, routers, APs, firewalls)

• Troubleshooting Wireless and LAN connections. • Documenting users’ problems and information into the Shatel database.