Helen Sventitsky-Rother

Reset warranties on Apple products on an as-needed basis Maintained contact with customers regarding various warranty and AppleCare Protection Plan issues, such as transferring AppleCare Protection Plans, and ransferring ownership of said plans Assisted technical support and Customer Relations in resolving warranty, return, and other customer-related issues

Provided specialized software assistance to clients on software modules and web-based applications, such as the e-commerce product Qnet, and online template design application QDesign Troubleshot and helped correct software, and specific hardware, issues for clients Provided in-house training to new and current clients on software and software modules Provided assistance on online design. and e-commerce products for clients, such as page design, business card template design, and module implementation

Compiling and issuing of reports based on number of referrals, enrolments, activities of external and internal Medicare pilot representatives, and other criteria Researching, compiling, issuing and distributing daily, weekly and monthly reports that track and analyze the success of a Medicare pilot and San Francisco Bay Area-oriented sub-pilot referrals and enrolments Tracking of patients in a Medicare Pilot program, from initial referral to program enrolment

Handled posting of Licensing documents to Dolby Licensing Extranet, and determined access of online documents to licensee accounts Assigned Extranet passwords and user security levels to licensee accounts Coordinated Licensee information mailings to Dolby Licensees worldwide Assumed role as departmental liaison with Idolby's IT department on all issues and topics surrounding the Licensing Extranet Trained licensing staff on use of department database and Extranet

Marketing, English