Hubert Choplin
Angestellt, Global Data & CRM Director, John Paul, ACCOR Group
Paris, Frankreich
Werdegang
Berufserfahrung von Hubert Choplin
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Global Data & CRM Director
John Paul, ACCOR Group
- Put in motion Program structure, goals & related governance to steer 25 projects - In omnichannel B2C context, supervised tactical CRM projects (+10000MD) - Contributed to the group CRM & Personalization roadmap for online & POS
- Contributed to the Team Vision & Mission definition - Assessed and lead IT Projects around the personalization of Content distributed to Customers, combining agile & waterfall project methodologies. - Lead the selection of a DMP vendor, structured the Project in close collaboration with Business, with the objective to increase conversion rate while reducing the Customer acquisition costs - Designed Customer experience solutions to drive higher revenue & increase customer engagement
4 Jahre und 10 Monate, Jan. 2014 - Okt. 2018
Head of Global BI & CRM Solutions
Antalis
- Promoted BI & CRM vision & strategy to board of directors, budget of 2m€ - Managed 20 multinational consultants (staffing, performance review, careers) - Benchmarked & negotiated with large vendors (contracts from €100k to €1,2m) - Explored machine learning algorithms with help of data scientists - Multiplied functional scope covered by 3, deployed QlikView & Pivotal CRM in 30+ countries for 3000 users, and reduced resources and budget by 20%
1 Jahr und 5 Monate, Sep. 2012 - Jan. 2014
CRM Solution Team Manager
Antalis
Missions/Achievements: - Identified optimizations thanks to best practices reviews & LEAN management - Customized mobile CRM application & ELOQUA marketing automation tool - Simplified governance, with reduction of applicative defects backlog by 70%
2 Jahre und 1 Monat, Sep. 2010 - Sep. 2012
CRM Project Manager
Antalis
Missions/Achievements: - Deployed core solutions in countries, from assessment phase to go-live support - Replaced in 4 months obsolete CRM solution by new Pivotal CRM for 120 FTE
2 Jahre und 1 Monat, Sep. 2008 - Sep. 2010
Senior Consultant Sales & Marketing
DXC Technology
Sectors: Retail & Consumer goods (Staples, Casino, FNAC), Wholesales (Antalis) Missions/Achievements: - Designed processes during cross functional workshops with 10+ nationalities - Costed & specified functional solutions working with technical experts - Followed developments activities, with systematic offshoring in India & Poland - Deployed new After Sales solution, replacing a cost centre of 25 employees
3 Jahre und 9 Monate, Jan. 2005 - Sep. 2008
Consultant Customer Sales & Service
DXC Technology
Missions/Achievements: - Executed data conversion & migration plans following international guidelines - Specified system-to-system interfaces with real-time and performance constraints - Audited IS/IT landscape (budget, SWOT) in 3 months for large M&A projects
Ausbildung von Hubert Choplin
5 Monate, Mai 2004 - Sep. 2004
Electronics Engineering
The University of Melbourne
5 Jahre, Sep. 2000 - Aug. 2005
IT, Elektronics und Netzwerk
ESEO France
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Spanisch
Gut
Deutsch
Gut