Ian Finch

Responsible for all international sales and marketing related activities for the German company Climbsardinia.com In addition, I was onsite in Sardinia for up to two months at a time co-running the rock climbing courses.

“Corrective Action, Preventative Action” team (Quality Management) created to ensure BrainLAB’s quality system is implemented and maintained, and that all complaints are handled to the required standards of regulatory bodies such as the FDA/TÜV. Main responsibilty is managing reported customer complaints and service calls including involvement of second level support and/or other technical experts as required, ensuring proper documentation and action follow up.

Technical telephone assistance for customers (internal and external), including first-line troubleshooting and general after sales support.

Coordinating, managing and supporting UK customers and BrainLAB’s sales force from the worldwide headquarters.

Continued customer support via key account managers,product marketing and design engineers. Coordination of all development issues

Daily “front line” customer support for order entry and delivery, (re)scheduling and general problem solving with key accounts

Processing, shipping, tracking & next day delivery of urgent parts to customer, from the European headquarters to various continental and world locations.