Jean-Paul Guilbault

This position has P&L accountability for service offering growth on revenues of $55M, manages the global operations in support of 1,110 direct and indirect employees, and develops customer service and product assistance strategies across multiple channels and partners. Intuit’s Small Business Customer Care organization supports nearly 4 million customers in their use of business management applications from Intuit.

Responsible for gross revenues of $200M, 200+ employees in 4 domestic & international call center locations, and accountable for developing strategy and building organizational capability in support of new market and product introductions and increasing sales productivity.

From 1999-2001, held various management roles with progressing responsibility, including branch management in Northern California and Los Angeles Mid Market Sales territories. Responsible for strategic planning and business development and redefining the business model in service to e-commerce companies through online delivery of risk management and marketing information. Responsible for delivering growth against targets at 20%+ CAGR over three years.