Jekabs Kreslins

2nd level client support: • Manage Microsoft SCCM deployments in a midsize global environment of 5000+ users, 3500+ client machines; • Maintain knowledge-base support scripts; • Develop technical documentation of previously undocumented processes, review and update existing process documents; • Create software installation packages using AutoIt. • Image offline servicing

1st level client support: • Troubleshoot hardware, software and network connectivity issues; • Escalation or resolution and closure of incident tickets; • Active Directory user and group management; • Review knowledge-base support scripts; • Provide training to junior team members.