Jens Küter

Business Transformation, Implementation of Governance and Program to enable Business Transformation at DB Cargo, Implementation of new business model in all production units of DB Cargo

Strategy; Design and set up of European Customer Service of DB Cargo in Europe; Longterm management and optimisation of process standards for European Customer Service; IT-Strategy and IT-implementation in Sales and Customer Service of DB Cargo; Assure high quality and steady optimisation of billing processes of DB Cargo in Europe Support and Implementation of Business Transformation Program for DB Cargo in Sales and Customer Service

Verantwortlich für Customer Service (Customer Order Management, Billing, Disposition of Empty Wagons, Transport Management), IT-Strategie, IT-Anforderungsmanagement, IT -Projekte des Customer Service, Service Development (Entwicklung und Einführung logistischer Lösungen), Führung von 1.200 FTE

Aufbau der Business Unit "Transportation & Logistics", Internationalisierung der Business Unit, Verantwortung für Sales, Project Management, Delivery und After Sales. Consultant, Project Manager, Senior Manager für Geschäftsprozessoptimierungs- und SAP-Einführungsprojekte

Produktionsinformatik, Kraftfahrzeugtechnik, Fertigungstechnik