Jessica Saridakis

I was responsible for managing telematics suppliers and leading a virtual team of 20 technical professionals in the successful delivery of Shell Fuelsave Partner projects across 12 European countries. Projects included an Android in cab screen tablet for fleet communication with drivers, development of ultrasonic fuel sensor technology and management of a technical partnership with Astrata Europe Fleet Management Services.

In this role, I led two CSC projects to upgrade the call centre technology, integrating with SAP CRM and other critical applications as part of the overall Shell Customer Facing Deployment Program. The projects involved managing Project Managers to successfully upgrade 17 country’s CSC applications within 10 months within a budget of >$US3m. I created deployment plans, analysed project risks, identified problems and swiftly implemented corrective measures to ensure achievement of timelines and milestones.

I was responsible for managing the successful migration of 7 members of the test team (functional and non-functional) to the IBM Offshore test services in Bangalore. I also led 3 Business Analysts in the design, testing and deployment of two application releases into CSCs in the UK, Europe, USA and South East Asia. I created a detailed test strategy for the project to ensure quality deliverables and efficient allocation of resources, which was shared as best practice for the Project Centre of Excellence.

In this role, I was responsible for the design, test and handover for the support of business processes, system interfaces and management reports within a Global Supply Chain Excellence (GSE) program. The objective of the GSE program was to increase flexibility to respond to market opportunities and optimise margins across the wider geographical and cross-CoB supply chain for bulk fuels.

Economics, Law, Small Business Management, International Business, Information Systems