Jihad Mahmoud

Leading a team, providing customer service in a high rated KPI level, responsible of keeping customers happy about the firm product "Travian Kingdoms" in Middle-East-North-Africa by solving all their transaction issues or forward them to HQ and keeping them up to date with their inquiries and suggestions.

leading a team, defining community trends by scanning community on regular basis. As Representing the connection between the firm HQ and the community, find ways to let the community contribute in several daily activity in various channels (Forum, blog and social media). also providing articles for quarterly Newsletter.

Responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. My primary focus are development of iOS applications and their integration with back-end services. I design and build applications for the iOS platform, beside ensuring the performance, quality, and responsiveness of applications, also identifying and correct bottlenecks and fix bugs and also help maintain code quality, organization, and optimization.