Johann Dierking

Renown Graduate Programme for Aspiring Hospitality Industry Leaders by InterContinental Hotels Group Placements in both administrative Departments as well as Rooms Division with an emphasis on Front Office & Housekeeping Management tasks included training & motivating the team to deliver on InterContinental Ambassador Sales, Introducing new technology to the front office team (yet to be implemented)

Overseeing of Daily Front Office Operations Management Tasks included Optimising Checklists, Upselling Revenue Increase, Night Roll, on-the-job training for new colleagues and apprentices, customer relations, room inventory management Implemented a new evacuation procedure for the whole hotel complying with both company and local requirements

Complaint Management Customer Relationships Selling of f&b options, higher room categories, loyalty programme InterContinental Ambassador awarded "Top Enroller" award initiated and implemented operational changes to daily tasks saving hours of workload each week

Ausbildung zum Hotelfachmann Various insights and tasks within a busy, large hotel environment in one of Germany´s leading conference & business hotels Experiences in 16+ Departments including Sales & Marketing, Accounting, Front Office & Housekeeping built a solid foundation for further industry studies and will always layer my hands-on approach to the business.

Hotel Management Diploma, sponsored by IST Hochschule fuer Management as prize for a competition I won Studies included Sales & Marketing, F&B Management, Accountinga, HR Management, among many others graduated with 1.8

Sprachen, evangelische Religion, Politik-Wirtschaft