Joseph Cann

Berufserfahrung von Joseph Cann

• Bis heute 6 Jahre und 4 Monate, seit März 2018

  Product Manager

  Jimdo GmbH

• 1 Jahr und 4 Monate, Nov. 2016 - Feb. 2018

  Second Level Support Lead

  Jimdo GmbH

• 1 Jahr und 2 Monate, Aug. 2015 - Sep. 2016

  Team lead - Live Bug Analysis

  Goodgame Studios

  - Professional and disciplinary leadership of a team of up to 12 agents. - Daily monitoring and assessment of live issues. - Communication of key issues to the Development Teams and Customer Operations. - Coaching of the team members (Feedback talks, Performance Assessment, Support in daily work). - Hiring of new team members.

• 10 Monate, Nov. 2014 - Aug. 2015

  Junior Team Lead - Customer Service

  Goodgame Studios

  - Full back-up cover for all absent Team Leads within the department including: Information management, Task assignment, Dealing with escalated customer complaints. - Working in collaboration with the department Lead on projects (A/B tests (split-runs), VIP management, Churn prediction, Goodwill Gestures).

• 1 Jahr und 1 Monat, Nov. 2013 - Nov. 2014

  Customer Service Agent

  Goodgame Studios

  - Taking care of customer requests via email with the use of OTRS ticketing software. - Escalation of complaints to other departments. - Collaboration with Community Management and Live Bug Analysis departments. - Training of new team members.

• 1 Jahr und 5 Monate, Mai 2012 - Sep. 2013

  Sales Executive

  K&R Mitsubishi

  - Lead customers through the sales process from initial enquiry to closing of the sale. - Prospecting customers via telephone, email, promotional letters etc. - Creation of the deal including: - Valuation of part-exchange - Finance - Up-selling of additional products and services

• 1 Jahr und 9 Monate, Sep. 2010 - Mai 2012

  Sales Executive

  Beaver Ford

  - Sole responsibility of sales at secondary site. - Prospecting customers via telephone, email, promotional letters etc. - Collaboration with Service department. - Forecourt management and stock up-keep. - Updating weekly and monthly advertising both online and via local press.

• 1 Jahr und 2 Monate, Aug. 2009 - Sep. 2010

  Managing Assistant

  Westward Leisure Design

  - Attending sales meetings and initial site assessment. - Handling of customer communication. - Ordering materials and arranging deliveries. - Assisting on site during construction. - General office administration.