Ing. Juan Ricardo Turbay Ramirez

Validated the state of the systems and provided - Improvement over Windows Server 2012 R2: - Configured organizational units (OU) and GPOs (organizational policy groups) -Established local and cloud backup with Azure - Set up a Kaspersky platform: - HTTP-level content filtering - Protection of other devices such as laptops and cell phones - Hard disk encryption - Elaborated the following manuals: - NTC-ISO 9000 safety standards - Corporate backup procedure

Conducted system operations - Analysed network and system vulnerabilities - Provided technical assistance to projects throughout their development phase - Budget responsibility for Hardware and Software - Resolved technical problems for hardware, software, network (LAN/WAN), printers and desktops - Performed System backups - Supplied network administration services such as email accounts, passwords, security and customers troubleshooting - Supported VoIP

Client administration through Web Host Manager, Cpanel V. 56.0.29 and AWS - Hosting management of different accounts: - Monitored backups and disc space administration - Apache, Nginx, Squid, MySQL Database administration - Analysed service logs - Managed customer’s tickets in WHMCS platform - Managed services in AWS - Amazon customers and relational databases - Amazon RDS - Reported and monitored: o CloudWatch o CloudFormation

Managed IT operations: - Managed a team of 7 staff engineers - Budget and inventory for IT operations - Evaluated and selected Services Providers according to costs, quality and delivery performance - Procured and implemented IT equipment, multi-product and licensing - Coordinated projects such as Google Apps and VoIP Linux: o Ownership and permissions o Backup up and recovery o Automatization with Bash scripts and cron jobs.

Managed IT operations and services: - Created and maintained scripts for MySQL - Designed database backup, recovery plans and monitored logs with tools such as NewRelic - Upgraded and patched security troubleshooting

Planed and implemented safety network regulations: - Trained internal costumers about internal network management LAN - Controlled security policies - Managed domain accounts, mail servers and Internet access -Monitored WAN and LAN networks

Exchange Program - Managed Customers Complains - Planed and organized Costumer Check – In/ Check – Out