Kasturi Srikanth

Assist customers as first point of contact and help them to ask their quires with respect to purchase of computers and software peripherals. Uncover customer needs and budget and advice suitable products based on their requirements Was part of the chat business driving customer satisfaction and dialing for processing the finance application for customers and helping them to make purchase

Assist Customers as first point of contact and resolve their queries with respect to their store accounts and then up sell in house products Conduct Daily Devotionals and cascade procedural updates. Escalate to Line Manager for any SLA breaches, actively involved in the resolving issues, Service improvement activities. Provided One Call Resolution Support to various customers and that resulted in more Customer Satisfaction towards the services.

Providing the credit card a/c related information. Excellent skills in providing solutions for different call scenarios and help team in the resolving issues Excellent skills in Call Handling, Team Management, Team Motivation and Status Reporting  Deputize Line Manager in his absence and manage team effectively.

Organized all HR Transactions and uploaded resumes on American Job Exchange. Performed initial screening of candidates for the vacancies, those who were eligible is distributed to the concerned recruitment teams. Took the responsibility in auditing all HR Transactions processed by the analysts.

Computer's