Katarzyna Labuzinska
Bis 2020, IT Service Desk Mitarbeiter, Bechtle GmbH IT SystemHaus Frankfurt
Frankfurt Am Main, Deutschland
Werdegang
Berufserfahrung von Katarzyna Labuzinska
Bis heute 3 Jahre und 8 Monate, seit Nov. 2020
2nd Level Support Spezialist
Hengeler Mueller Partnerschaft von Rechtsanwälten mbB
3 Jahre, Nov. 2017 - Okt. 2020
IT Service Desk Mitarbeiter
Bechtle GmbH IT SystemHaus Frankfurt
IT Service Desk at Allianz Global Investors (Frankfurt am Main) - Telephone and email support - Solving IT related issues and querries according to Company's guidelines
IT Service Desk at Allianz Global Investors (Frankfurt am Main) - Telephone and email support - Solving IT related issues and querries according to Company's guidelines
3 Jahre und 5 Monate, Nov. 2013 - März 2017
Service Desk Agent
Fujitsu Technology Solutions GesmbH
Daily communication with the customers via mail and phone/ solving IT related problems over the phone with customers/ logging tickets according to the Service Desk criteria/ performing the job-related tasks according to agreed templates and documents/ providing trainings for new team members/ problem solving / hosting and participating in numerous conference calls regarding the current customer’s issues
4 Monate, Feb. 2013 - Mai 2013
Customer Consultant
SouthWestern BPS Poland Sp. z o.o.
Maintaining customer satisfaction / performing the tasks up to the quality standards set by the company / solving queries through telephone contact with customers / team-work
4 Monate, Juni 2012 - Sep. 2012
Legal Intern
AIESEC Bonn
Working in a multicultural environment made up of 20 volunteers from 20 different countries / spreading cultural awareness among children and adults / being a participant and leader of a summer camp / organizing workshops for children
Ausbildung von Katarzyna Labuzinska
1 Jahr und 9 Monate, Okt. 2011 - Juni 2013
English and American studies
University of Lodz
English and American Studies: speciality: translation , Master's degree
Sprachen
Deutsch
Fließend
Englisch
Fließend
Polnisch
Muttersprache