Keeron Vassell

Investigate policies for possible insurance fraud. Review and analyze data to identify trends and uncover gaps, issues, and develop recommendations, communicate findings to key stakeholders. Prepare insurance documents (policy declaration page, for Attorneys and the Claim adjusters. Communicate identified risks and potential impact to various department. Meet and exceed productivity expectations in a fast paced, high volume environment, while maintaining acceptable quality and client satisfaction results.

Handled incoming calls from policyholders responding to inquiries, complaints, billing questions and payment extension/service requests. Delighted customers, repaired trust, located resources for problem resolution and designed best-option solutions. Provided quotes and executed online policy changes for auto, home and excess liability. Provided exceptional, personalized customer service by Up-selling products and services.