Kevin Karpfinger

Berufserfahrung von Kevin Karpfinger

• Bis heute 2 Jahre und 2 Monate, seit Mai 2022

  Team-Lead IT & Internal Services

  OEDIV Oetker Daten- und Informationsverarbeitung KG

• 9 Monate, Sep. 2021 - Mai 2022

  Team-Lead Service Desk (2nd Level Support)

  OEDIV Oetker Daten- und Informationsverarbeitung KG

  Responsibility for organizational tasks and processual requests for the support departments Firewall / Network, Windows, Linux / Unix, SAP & Security. Establishment of a Firewall / Network support department

• 3 Jahre und 5 Monate, Mai 2018 - Sep. 2021

  Team-Lead Service Desk (1st & 2nd Level Support)

  OEDIV Oetker Daten- und Informationsverarbeitung KG

  Responsibility for organizational tasks and processual requests for the support departments Windows, Linux / Unix, SAP & Security. Establishment of a dedicated 1st Level Support department.

• 5 Monate, Dez. 2017 - Apr. 2018

  Specialist Systemadministration Platform & Substitution Team-Lead Service Desk

  OEDIV Oetker Daten- und Informationsverarbeitung KG

  Additional responsibility in supporting the team-lead regarding inquiries for technical and processual requests

• 5 Monate, Juli 2017 - Nov. 2017

  Specalist Systemadministration Platform

  OEDIV Oetker Daten- und Informationsverarbeitung KG

  Administration & Support of Linux (SLES 11, 12 & Ubuntu 16, 18 LTS) and Unix (AIX) based Operating Systems in a virtualized enviroment. Support for customer service-requests and incident-handling based on ITIL guidelines. In constant exchange with our specalist department (Service & Security Owner) regarding supported Operating Systems (Technical & Standardization)

• 3 Jahre und 11 Monate, Aug. 2013 - Juni 2017

  System Engineer

  campusLan Software GmbH

  Administration & Support of companys own software caLa vCE based on SLES (10 & 11) and Novell / MicroFocus (eDirectory, NSS, ZENWorks, Vibe & Filr) Products in a virtualized enviroment (mostly VMWare) Administration & Support for WiFi Networks (mostly based on Aerohive Products). Supporting the team management in the training and deployment planning of apprentices. Technical contact at exhibition / trade fairs for both internal requests on the booth infrastructure and external parties interested in caLa vCE

• 1 Jahr und 10 Monate, Sep. 2011 - Juni 2013

  Apprentice IT-Systemelektroniker

  Öcom Computertechnologie GmbH

  Apprenticeship to an IT-Systemtechnican. Support (Remote and Local) for business (< 50 End-User) and private customers. All ranges of support requests from customer to business customers. Conception of end-user or business hardware and installation until handover. Implementing and expanding of customer networks. Support of several Windows Operating Systems (Windows Vista, Windows 7, Windows 8 and server counterparts based on Hyper-V or VMWare). Local and Remote Consulting for IT Services and Hardware.