Prof. Khaled Ghoz

- Lead operations & distribution sectors to achieve the financial inclusion in Yemen - Launching products of inter-banking switch and national wallet - Establish teams in Yemen for: o Operations:  Customer Care  Business Operations  First Level Support  Financial Operations  Data Center Monitoring  Dispute Management  ATM/POS Acquiring sector o Distribution  Retailers network  Banks recruitment o Market Development:  Commercial PMO  Data/BI Analysis  Processes & Training

- Establish FinTech sector with vision, mission & strategy to markets in Saudi Arabia, UAE, and Egypt - Establish teams of: o Development  Business & System Analysis  Mobile App. iOS/Android Development  System Integration  Quality Control  Project Management o Operations:  Customer Care  First Level Support  Business Operations & 2nd L Support  Financial Operations  Data Center Monitoring  System Administration & Control  Processes & Training - Launch Barq wallet in Saudi

- Establish operations division with its sectors of: o Customer Care (retailers & consumers) o First Level Support o Financial Operations o Data Center Monitoring o System Management & Control o Supply Chain & Logistics o Maintenance Workshop o Processes & Training - Establish IT department including data centers, company HQ and branches setups - Launched & operated services of: o E-payment (direct/indirect/API) o Vodafone ADSL Reseller o Vodafone Postpaid Reseller o MySky E-Commerce

- https://fawry-plus.com/ - Established the SuperFawry sector with its supporting departments/functions: o Sales distribution o field services o business operations o account management o project management o call center o marketing - Expanded the outlets to 350 stores (shop in shop) covering great Cairo and Alex - Added services of football match, events, concerts and transportations ticketing

- Managed the operations with budget +$12,000,000. - Leaded the Retail sector expansion plan to reach 60,000 outlets by end of 2014. - Enhanced call center KPIs (AHT, THT, PCA, FCR) with 60% vs. 2013 KPIs. - Achieve extra 40% enhancements in received customers’ complaints volume. - Enhanced refurbishment workshop to cut 40% of annual cost and reduce returned issues to 1% instead of 11%. - Launched the strategic services of Master Card payment & Mobile wallets.

- Established the retail operations: Financial Operations, Business Operations, Customer Care, Sales Operations, First/Second Level Support, Field Service, maintenance workshop - Leaded operations with budget +$8,000,000 annum - Leaded Retail sector expansion plan to 45,000 outlets - established a refurbishment center to support the whole country - Added payment home delivery service to cover Egypt’s 28 governorates - Established the re-sellers sector for network expansion through indirect channels.

- Established PMO department with centralized projects control, budgeting and reporting - Leaded the Development and Rollout of Fawry Switch (the first locally developed switch in egypt) with 25 resources & +$8,000,000 budget - Rolled out Fawry Main and Disaster Recovery Datacenters with 5 vendors of Hardware, software, network, security, PCI, with +$1,500,000 budget in 3 months, and active 3 sites (Main, DR, Staging) with full High Availability & Automatic Failover on each service, connection and server

- Leaded the development and roll out of the Jeddah Municipality System with its 4 solutions using more than 55 resources and with budget +$1,250,000 in 1 year: o Building the Amana Customer Portal. o Building the Constructions Permits (buildings licenses) solution. o Building the Offices Registration (construction offices registration) solution. o Building the CTS (transactions\ flow control and audit) solution.

- Established the PMO with rigid processes, centralized projects control, reporting and budgeting integrated to payroll. - Managed QLayer Product (virtualization product competing with VMWare) - Rolled out products for different customers in UK, France and Netherland: o Building Doc-Link product (internet web file sharing product). o Building McNucle product (client-server file sharing). o Customizing Mobiya solution (e-marketing/advertisement by mobile SMSs)

- Launched the first Fatwa automation system in MENA (Egyptian Dar Al-Iftaa) - Launched the Traffic system on E-Gov portal (inquire car penalties, complaint, pay and get clearance certificate) - Applied new unit testing methodology improved issues rate across Raya Group with at least 60% enhancement that previous records. - Leaded the development and rollout of several products in Egypt, KSA, and Qatar: o QF-SDC E-Gov (Qatar Foundation – Social Development Center) o ANB automation

- Shared in the Machine Translation researches development to enhance specialized translations quality - Leaded the development several products of Machine Translation department: o Juhaina Specialized Translator. o EML (Eng. Monolingual Lexicon) o Machine Translation SDK o Corpus (Eng./Arb. magazine tool) o WK (World Knowledge, all world places and celebrities’ knowledgebase) o Crawler (sites download, sentences splitter and translator system).

Mini MBA, Advanced Management, RITI, Cairo, Egypt

Project Management Diploma

Bachelor of Computer Science, Ain Shams University, Cairo, Egypt