Kirti Kirti

Highly skilled and experienced Team Lead at Flipkart, with a strong background in first-mile operations and a commitment to delivering exceptional service and customer satisfaction. Holds a Bachelor of Arts degree from Delhi University and a Master's degree in English Language and Literature from Indira Gandhi National Open University, bringing a unique blend of expertise in both management and humanities. Key Competencies: Team Management: Successfully leads a team of 100 employees, demonstrating strong leadership abilities and fostering a collaborative and productive work environment. Customer Satisfaction: Prioritizes customer satisfaction and ensures prompt and effective resolution of seller queries, enhancing overall customer experience. Operational Excellence: Proficient in handling various trackers and mails shared by the central team, including time slot management, CP breach, BRSNR, geo fake, OTC, and NPS.