Klaus Pfeil

Managing customer claims adressed to CEO and Board of Directors. Comercial and enterprise buisiness. Analyse complex escalations and find solution for maximum customer exprince and generate loyality. Dealing with all relevant departments on management level, using needed resorces on advice level. Feedback to stakeholders and implementation of corrective aktions for prevention. High skill level in customer handling, technical knowlege, legal, PR .

Managing multiple callcenter suportteams for notebook and desktop systems. Develope and manage outsorced teams and partners. Recruitement of support stuff. Customer service projects.

consulting, implementation and manage It infrastructuers for architects, engineers and lawyers