Lailesh Ostwal
Angestellt, Sr. Business Consultant, Tech Mahindra
Den Haag, Niederlande
Werdegang
Berufserfahrung von Lailesh Ostwal
Bis heute 9 Jahre und 11 Monate, seit Aug. 2014
Sr. Business Consultant
Tech Mahindra
As a Sr. business consultant, I have been leading and working on different assignments in business process re-engineering to achieve Operational Efficiency & strategic Cost optimisation. It also involved identifying customer pain points and providing strategic & operational improvement recommendations with road map for implementation across People, Process and IT. Coordinated for with Management, Business and IT departments for business process lead IT transformation to improve customer experience.
6 Jahre und 10 Monate, Nov. 2007 - Aug. 2014
Sr. Advisory Strategy Consultant
IBM India Pvt. Ltd.
As a Sr. Strategy Consultant, I have worked extensively on CRM Strategy engaging with assessment of current business landscape and front office capabilities to define future processes, addressing all existing gaps and alignment with organization’s CRM strategy. Also consulted, KPI improvement of customer facing processes for leading communication operator’s call centre in India. Executed Requirement analysis of multiple customer facing application and coordinated with IT and Business stakeholders.
CRM Business Analyst: Executed business analysis work of India's leading communication service provider’s customer facing application portfolio (Self Service/CRM/SMS/Portal). This includes interacting with business users and defining the processes as per the requirements, scoping, co-coordinating with solution and design team for prioritising requirements as per business priority in agile delivery model.
1 Jahr und 2 Monate, Jan. 2005 - Feb. 2006
CRM Consultant
T-Systems International
1 Jahr und 5 Monate, Aug. 2003 - Dez. 2004
System Analyst
Nihilent Technologies
Ausbildung von Lailesh Ostwal
2 Jahre und 1 Monat, Apr. 2009 - Apr. 2011
General Management
Steinbeis-Hochschule Berlin
General Management, Business Strategy, Marketing, Principals of Project Management,
7 Monate, Jan. 2003 - Juli 2003
Information technology
University of Pune
3 Jahre und 1 Monat, Juni 1998 - Juni 2001
Electronic engineering
Dr. Babasaheb Ambedkar Marathwada University
Digital Electronics, Power Electronics, Communication Engineering, Information Technology,
Sprachen
Englisch
Muttersprache
Deutsch
Gut
Niederländisch
Grundlagen
Hindi
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