Lars Hamacher
Angestellt, Global Service Desk Manager, Vodafone Group Services GmbH
Ratingen, Deutschland
Werdegang
Berufserfahrung von Lars Hamacher
Bis heute 14 Jahre und 6 Monate, seit Jan. 2010
Global Service Desk Manager
Vodafone Group Services GmbH
I am the service owner of the Global Service Desk function (Datacentre, Application and Network) with end to end accountability. Main focus is to ensure the Service Desk delivery meet the overall Vodafone objectives. The Service Desk function is delivered by my Partner Tech_VOIS (Technical VOdafone International Services) and the Team is located in Pune (India). The Team size is 37 FTE. I am representing the Service Management department towards all local markets, Partners and affiliates.
1 Jahr, Jan. 2009 - Dez. 2009
Support Engineer Incident Control/ Quality Management
Vodafone
9 Monate, Apr. 2008 - Dez. 2008
act. Team Leader Global Service Desk Frontline
Vodafone Group Services GmbH
3 Jahre und 1 Monat, März 2005 - März 2008
Operations Engineer
Vodafone Group Services GmbH
11 Monate, Apr. 2004 - Feb. 2005
Service Quality Operator
Vodafone Deutschland GmbH
3 Jahre und 9 Monate, Feb. 1999 - Okt. 2002
Systemtechniker Network Management Center
o.tel.o
10 Monate, Apr. 1998 - Jan. 1999
Projektkoordinator
o.tel.o GmbH
Sprachen
Deutsch
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Englisch
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