Leila Zaitseva
Angestellt, Sales Manager, Hotel Krasnoyarsk
Krasnoyarsk, Russische Föderation
Über mich
I have my goals set that I want to work in France and integrate into a business society so I am highly concentrated on improving my French right now and searching for options to start my career in this country. I love meeting new people and learning about their lives and their preferences. I like making people feel comfortable in my presence. My clients are always satisfied and leave with the feeling my company provided them the best service possible. I am disciplined and highly organized. I always take notes, and I plan my work to stay on top of deadlines. Flexible and cooperative, I always find my place in a new team. Analytical and curious, I tend to search for any source of information that can help me to do my job better.
Werdegang
Berufserfahrung von Leila Zaitseva
Bis heute 3 Jahre und 11 Monate, seit Aug. 2020
Sales Manager
Hotel Krasnoyarsk
Booking (individual and group requests); Hotel service advice; Commercial offers, contracts; Working with customer reviews - responses to reviews, analytics; Analysis of customer needs;
3 Jahre und 5 Monate, Apr. 2017 - Aug. 2020
Head of reception and accommodation service
Hotel Sever
management of the reception and accommodation service; pricing and sales management, analysis of customer needs; checking the quality of guest service, monitoring compliance with service standards, maximizing profitability, meeting all customer needs; interaction with key clients, work with corporate groups, preparation of commercial offers, negotiating with potential clients for cooperation; market research, competitor market analysis, analytics;
1 Jahr und 2 Monate, Feb. 2016 - März 2017
Hotel front desk receptionist
Sever Hotel
Reception, registration, accommodation and discharge of visitors; Providing full information about the hotel services in person and by phone; Control over compliance with the rules of residence and operation of rooms; Coordination of the work of the hotel staff
Sprachen
Russisch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen