Lena Simanowski

- Planning and executing marketing activities; - Establishing sales partnerships; - Coordinating maintenance tasks and monitoring of quality standards of the site; - Hiring and training of new employees; - Ensuring smooth flow of the daily business and ensuring the delivery of a high quality customer service; - Creating offers and support of client concerns up to the planning and execution of individual events;

- Managing relationships with hotels by providing high levels of customer service and account management support; - Managing customer complaints regarding overbooking and hotel amenities/services and resolving problems through the most effective means possible; - Serving as a liaison with the appropriate departments to gain relevant information, resolve problems, or support; - Resolving any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed

- Translating and generating website contents - Preparting and drawing up price comparisons of tourist accommodation

Manager and host in a hostel (34 beds). Responsibilities: - Front office activities as e.g. organizing and implementing the check-in and check-out process; - Communicative responsibilities with guests and employees; - Administrative tasks; - Selling and booking of tours; - Managing the daily routine of other employees; - Training of new employees

Marketing and Management in Tourism as part of my Bachelor Studies.

Analysis of the impact of economic and societal changes such as internationalisation, commercialisation, individualisation and digitalisation on leisure (sports, culture, tourism).

Developments in tourism and the interrelationships between tourism, the economy, society and the environment. Thesis: "Hotel Guests Social Construction of their Hospitality Experience in Lloyd Hotel"