Leonid Zitnikov

Managing network devices, Managing ZOOM.us video conferencing, building info screens on Raspberry Pi OnSite and Service Desk support, Managing access to different systems, Employees On-/Offboarding W.Server 2016 administration, Veeam backup, Managing groups and users in AD, Tasks automatisation with PowerShell Atlassian (Confluence & Jira SD) administration, Zabbix monitoring, Tasks automatisation with Bash, New MAC/WIN PC's setup SaaS: AzureAD, Office365, g.Suite, OKTA, Slack, Zapier

Op.Systems: Win7, Win Server 2012R2, CentOS 6 MS Servers: AD, WSUS, SCCM, ADFS, EXCHANGE MS services: FileServer, PrintServer + Network printers (all branches printers connected to HQ server) Atlassian: JIRA, Jira SD, Bamboo, Confluence, and a little bit BitBucket Other: ZABBIX, Symantec Backup EXEC 15, Veeam, ZenDesk

Providing 1st line and OnSite support for users. Registering all problems to ticketing system (ServiceNOW). Managing users, workstations (Win XP/7, Ubuntu), groups, rights in AD, mobile devices (iOS, Android, WIN.Mobile; Good.com). Installing new servers (Win.Server 2003/2012), desktops, laptops, MFUs, UPS. Installing new software to servers, desktops, laptops. Maintenance all of the above plus CCTV system and VOIP system (AVAYA).

Repairing DELL Notebooks

Providing 1st line to internal clients (co-workers). Providing OnSite support on different sites (shops). Managing IT Support Department: arrange workday, make schedule for group workers. Solve complicated problems, check service desk problems status. Second task concludes in answering phone calls from shops workers, register and solve problems by remote control. see less

Providing 1st line support to clients (phone & mail support). Solve problems, check service desk problems, Register and solve problems on first call.