Leslie Navarro-Plaskon

Berufserfahrung von Leslie Navarro-Plaskon

• Bis heute 4 Jahre, seit Juli 2020

  Customer Service Associate

  Kellogg Northern Europe GmbH

  B2B customer service and logistics support to Finland and Norway (Nordics)

• 1 Jahr und 4 Monate, Juli 2018 - Okt. 2019

  Operations Manager

  Mission Pets

  - Responsible for orders, fulfillment, logistics, & invoicing processes - Manage the 3PL processes for both wholesale & eCommerce fulfillment - Identify performance opportunities, implement process improvement programs, & create measurement tools to drive efficiency & optimize product flow - Manage EDI onboarding, testing, item maintenance, delivery, confirmations, and invoicing - Share analysis and insights of account performances leadership team & provide quarterly account business reviews

• 7 Jahre und 11 Monate, Aug. 2010 - Juni 2018

  Wholesale Operations Manager

  Peet's Coffee

  - Maintain business performance for high-profile customers such as Google, Salesforce, Amazon; managing 100MM in sales - Maintain assigned key accounts - Used Salesforce, DOMO, & applicable BI (Business Intelligence) tools - Distinguish customer trends & created sales strategies for foodservice coffee programs - Manage team of direct reports, providing real time feedback & annual performance reviews - Identify strategic & business partnerships to leverage sales 20% YOY sales growth