Lindsay Richmond

As part of the busy IT Procurement department, our job is to procure IT, property and telephony items at the best prices. Obtain supplier quotes. Communicate and work with a variety of departments and suppliers. Work with the accounts department on cross charging and invoice queries.

Looking for a role in Logistics, Supply Chain or Procurement, in any sector, but Telecoms preferred.

In charge of ordering SIMs (Gemalto, Oberthur and Sagem Orga), Handsets, Datacards and Dongles (HTC, Huawei, Option), Literature (Pressing Matters). Management of stock to avoid obsolescence, whilst maintaining healthy stock levels within working capital budgets. Have also been involved in a number of SIM based projects, including the launch of several Orange MVNOs, and the trial of the recently launched mini SIM cards, with Orange being first to market in Europe.

Responsible for ensuring that all process documentation within the Supply Chain and Logistics team was fully up to date and compliant with Sarbanes Oxley regulations. Responsible for reporting on ROHS and WEEE compliance, collating quarterly WEEE information from throughout the company. Measuring handset, accessory and SIM supplier conformance. Preparation of stockholding, working capital, shipments, launch data, stock discrepancies, and team KPIs, for submission to senior management. Evolved as above.

Responsible for stock and usage reporting, general admin, and creation of SIM production data.

Investigation into SIM, voucher and handset fraud. Investigation into reasons behind missing and faulty SIMs, and consequently placing internal and external orders to replace them. Handset, SIM and voucher usage tracking. Dealt with SIM provisioning queries, investigation into unusable SIMs, and finding a solution. Investigation into non activated scratch card vouchers.

Customer facing role which included ensuring that buyback letters are sent out to customers; applying credits to Orange customer accounts; dealing with customer and shop queries; setting up Buyback notifications for customers and dealers; helping Customer Services Representatives with their customer queries; liaising with Royal Mail and other couriers.

Responsible for stock levels checking, liaison with warehouse, Preparation of logistics documents, including import and export forms. Regular use of in house stock management system, Planet.

Part of the Transmitter Engineering department. Responsible for providing field operations staff with spares, purchasing, sourcing items, liaising with suppliers, manufacturers, carriers, repair/replacement of spares, dealing with the import and export of items from the country. Also involved communicating with staff at all levels within the company. Booking out test equipment. Also spent some time providing materials and transport for Rigging jobs. Whilst working for the company, transferred the paper bas

Resonsible for team of five, whose duties include manifesting all refused orders, and collections, ensuring that the goods are returned to the correct suppliers, and that the catalogues are notified of all returns. Liaising with the warehouse, stock control department, catalogues, customers, and suppliers. Dealing with any queries or claims which may arise. Regular use of in house customer management system Zip Zap.

Mainly responsible for screening telephone calls, enquiries and requests, and handling them when appropriate. Organising and maintaining diaries and making appointments, dealing with correspondence and writing letters, taking dictation and minutes. Organising and attending meetings, and ensuring the Senior Engineer is well prepared for meetings, dealing with incoming email, faxes and post. Preparation of reports and presentations. General filing.

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