Lindsley Medlin

"Turning Business Owners Into CEOs" ™ Chief Operating Officer & Servant Leader with entrepreneurial, start-up, high-growth and international experience mentoring teams and leading change. I'm the voice of reason in fast-paced, complex and often chaotic environments. I combine and leverage resources to create value and help companies grow.

• Converted 40% more referrals into completed sleep studies (conversion ratio of 77%) • Achieved 110% performance vs. budget for Durable Medical Equipment (DME) set-ups • Delivered 21% increase in DME set-ups • Turned around failing markets in Austin & Houston by 45% and 28% respectively

* $103K savings annually in logistics expenses by hiring drivers and purchasing fleet vehicles * 200% increase in technician productivity * 33% increase in on time manufacturing through process improvements and productivity * 50% reduction in lead times by improving manufacturing planning and production scheduling * Produced daily and monthly work flow metrics for budgeting and management reporting

* 158% increase in customer contacts, 66% increase in average monthly usage and 130% increase in client success rate by implementing outbound contact program * Implemented health insurance benefits and reduced costs 15% at annual renewal * Managed customer care, training, technical support, IT network operations, human resources, web content and reception

* 145% improvement in customer renewal and retention * 2,500 new customers registered with major outbound call campaign * 5,000 sales leads generated by creating and developing outbound telesales lead generation group and account management team * Fixed monthly fulfillment process and achieved on-time shipping performance * Implemented daily work flow tracking, management reporting and cost allocations

* Managed staff of 40+ in all areas of operations * Implemented daily sales and production tracking, and management reporting systems * Implemented operational and staff changes to improve quality and customer service

* Delivered a $50M deal pipeline cultivated from more than 375 leads generated * 36% annual growth in excess of $12M booked fee revenue due to leads generated * 120% of lead goal attained while operating 10% under budgeted costs * Opened and managed a $38M subsidiary with distribution, fulfillment and logistics operations in the Netherlands and Belgium that included conveyors, in-line scales, carousels, barcodes, pick-to-light and radio frequency technologies * Recruited, trained and led team of 120

* Started subsidiary operations in Canada, Mexico and Singapore * Built and managed several distribution facilities providing both small package and bulk delivery services in a high-volume shipping environment delivering 100% daily service * Led operations teams responsible for purchasing, inventory management and warehousing, including quality control, cycle counts and full inventory counts