Loay Abouelregal
Bis 2017, Customer Service Executive, Qatar National Bank
Cairo, Ägypten
Werdegang
Berufserfahrung von Loay Abouelregal
Bis heute 5 Jahre und 9 Monate, seit Okt. 2018
Call center agent
United payment service
-Delivering customer requirements, feedback and inquires via phone. -Preparing Financial documents and data review. -Responsible for arranging and receiving store supplies. -Assigned for corporate business arrangements.
1 Jahr und 6 Monate, Sep. 2015 - Feb. 2017
Customer Service Executive
Qatar National Bank
• -Providing assistance to account holders and QNB first and QNB first + customers. • -Assigned for handling suspicious transactions line. • -Trained for Equation system, base 24, CFMS,3D secure and online chat
2 Jahre und 7 Monate, Feb. 2012 - Aug. 2014
Call Center Agent
Union National Bank.UAE
-Answering Inbound calls and to provide information regarding all the retail banking products. -Acquire product knowledge on; accounts, loans, cards, branch working hours/locations; ATM locations etc. -Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. -Issuing and writing IT tickets, filling required banking forums for lost and stolen cards. -Demonstrate a high level of critical thinking and problem solving skills to support customers.
Ausbildung von Loay Abouelregal
4 Jahre und 3 Monate, Apr. 2006 - Juni 2010
Accounting
Suez Canal University,Faculty of commerce
Sprachen
Deutsch
Gut
Englisch
Fließend
Arabisch
Muttersprache