Lorena De la Llave
Bis 2017, Web Analytics Consultant, Virtual Identity AG
Munich, Deutschland
Werdegang
Berufserfahrung von Lorena De la Llave
Erarbeitung und Auswertung von Analysekonzepten, Online Marketing, Strategien und Optimierungspotentiale zur Gestaltung kundenorientierter digitaler Geschäftsprozesse
Strategic Planning, Business Development and tailor made solutions for enterprises looking to extend their market in Europe and specifically in Germany. Training and Seminars to Project Managers along with personal coaching and leadership skills trainings.
2 Jahre und 1 Monat, Jan. 2013 - Jan. 2015
Business Development Manager
Mulitglobal Trading
Marketing research of the European Market, Strategic Business Planning and Global Business Expansion of International Corporations of Audio and Video within the top market retailers in Mexico and Latin-America.
4 Monate, Sep. 2012 - Dez. 2012
Quality Analyst - Masters Internship
SELLBYTEL Group GmbH / Agency of the BBDO Worldwide Network
Conduct internal audits based on ISO 9004:2009 standards, in one of the leading European service providers. Monitoring clients and agents´ satisfaction and achievements (KPI and SLA), corrective and preventive actions taken in order to identify the best practice. Completion of training processes for agents.
6 Jahre und 3 Monate, Jan. 2006 - März 2012
Coordinator of International Student Services and Immigration
Universidad de Monterrey
International Development of exchange programs. Active participation in the "Quality Enhancement Plan" (QEP) formed by representative deans of Harvard, Yale, UC Berkeley, Princeton and Stanford. NASPA´s Award 2009 for "Best International Practice" as the Leading Coordinator of the “Buddy Program I-Link ". Staff Exchange at the International Office of Fachhochschule Neu-Ulm University. Bilingual Professor in the area of Psychology and Languages.
6 Monate, Dez. 2007 - Mai 2008
Marketing Analyst
Conocimiento del Cliente
Marketing Analysis for different enterprises and products by assessing their current position in the market as well as comparing them with the competition in order to improve their business strategies.
Ausbildung von Lorena De la Llave
10 Monate, März 2012 - Dez. 2012
Master in International Business Management and Marketing
Universidad Autónoma de Barcelona
Development of International Business Strategies to meet the challenges and needs of the changing global market. Development and practice of global management skills and Marketing strategies. Award for the Best Masters´ Thesis
3 Jahre und 10 Monate, Aug. 2000 - Mai 2004
Psychologie
Bishop's University
General, Educational and Organizational Psychology Bachelor Degree (4 years of study)
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend
Französisch
Grundlagen
Italienisch
Grundlagen