Dipl.-Ing. Luca Ciccarelli

Role: To drive senior management design and execute fast and sustainable Operational Excellence transformation to improve Business and Operations performances. Achievements: Reduced YOY inventory by 16%, designed robust end-to-end Value Chain processes; created ad hoc Plan For Every Part tool to adapt supply chain and inventory management to dynamic business conditions on both manufacturing and after sales businesses. Resident consultant, operating in behalf of Duggan Associates Inc.

Assisted company in planning and organising day-to-day operations of Flow Control Technologies SA (FCT) to exceed customers’ expectations. Monitored PMO office, R&D, supply chain, production, and field services to enhance value chain improvement towards clients’ needs. Developed systems and processes, including complete supply chain redesign. Directed internal resources and external sub-suppliers to deliver high quality product in time.

Introduced Lean and drove a structured process improvement in sales offices, distribution and service centres, for both front-end and back-office activities, by leveraging CRM and ERP as primary data sources. Identified and delivered service enhancement activity across business through employing process improvement methodologies and application of innovative thinking. Built strong relationship with stakeholders and staff to increase productivity and revenue.

Developed robust future state strategy by collaborating with division staff and plant level management. Provided high-level of technical and operational suggestions in meeting productivity, material control, product quality, and customer service goals. Promoted continuous learning environment to ensure on-going education of all employees in lean system. Drove transactional lean transformation in HR, R&D, IT and Finance.

European financed double-degree program T.I.M.E. (Top Industrial Managers in Europe).

Specializations: - Production Systems - Finance & Environment @ Bocconi University (Milan)