Luca de Pasqua

Leading a team of Salesforce Developers Admins and Program Managers, managing and innovating the Salesforce instance of Amazon Business Global. Core responsibilities: - Drive CRM strategy serving the needs of the WW Sales Organization - Capture Sales Operations processes and requirements and implement them in the CRM - Assist in creation of Amazon Business Sales Organization’s annual planning deliverables and reporting

Managed team of 5 Technical Project Managers and a Manager for off-shore seller-services team of 9, based in Costa Rica, for a total of 12 remote and 3 local employees. - In the first half of 2018 the team supported onboarded 1.4K Amazon Business sellers and 1.8MM offers, generating $30.8MM in GMS. - Redesigned end-to-end Amazon business seller engagement process in collaboration with Sales leaders - Drove Global Onboarding program to streamline seller onboarding processes and tools World Wide

- Managing and tracking the team’s performance against business goals, which includes monitoring and reporting to Senior leadership on team and seller performance - Leading the research of Seller needs and and overseeing issue resolution. - Managing process improvements by suggesting developments to increase productivity and cost efficiency - Collaborating closely with the Sales Team, as well as the Product Management and Technical Development teams to identify product improvements for the Seller.

- Managed the technical integration project with a portfolio of international key sellers onboarding in the Amazon EU sites - Worked on the launch of new Amazon Marketplaces sites and several new selling categories - Drove EU programs for catalog quality and seller experience improvement, monitoring the success of these initiatives and reporting to Senior Mgmt - Coordinated the launch in EU of a new seller-facing Customer Returns Infrastructure in coordination with teams across Europe and North America

I worked on a project of ASC group about Social Network Analysis and Trust in Twitter. We build some experimental models to assess the strenght of social-ties in Twitter: - built a Twitter client for an online Amazon Mechanical Turk survey - collected ground truth about ties from the participants - used ML algorithms and Data Mining methods to cluster the data and build the models (R stat tool) - user study to evaluate the models

HCI, Software Engineering, Web Languages, Service Integration, Semantic Web, Software Formal Logics, Cryptography and Network Security, Data Management, Distributed Systems, Artificial Intelligence, Theoretical Computer Science, Business Management and IT Business Models

Java Programming Techniques, Java Data Structures and Algorithms, DBMS and MySQL Modeling language (UML, ER), Software Architectures, Web Services, Models of Complexity, Electronics. From 2003 to 2006 done the first two year in Telecom Engineering, then moved to Computer Engineering.